Pom Courses

Customer Service

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This Customer Service Training Course is for individuals who want to make a significant contribution to their company’s image or make their own lives easier by consistently providing exceptional customer service.


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To create customer satisfaction, you need to go beyond good customer service and exceed your customers’ expectations with exceptional service. 

This Customer Service Training Course is for individuals who want to make a significant contribution to their company’s image or make their own lives easier by consistently providing exceptional customer service.

 Learning Outcomes:

  • Understanding an internal and external customer
  • The importance of attitude and how it affects service standards
  • Needs analysis techniques to understand customer needs
  • Techniques for developing face to face customer service
  • Techniques for service excellence over the phone
  • Connecting with customers online
  • How to deal with difficult customers
  • Understand when to escalate Customer Service

 

Join us at Pomegranate Institute and learn to speak with a smile!